Refund policy

The Monk Society (Pty) Ltd — Refund & Returns Policy

We want you to be happy with your purchase. This policy is provided in accordance with the Consumer Protection Act, 68 of 2008.

Change of mind: Unopened, unused products in their original packaging may be returned within 14 days of delivery for a full refund, less any delivery costs incurred. Please contact us at the details below to arrange a return before sending anything back. As a food product, opened or used items cannot be accepted for change-of-mind returns for hygiene and safety reasons.

Faulty, damaged or incorrect items: If you receive a product that is defective, damaged in transit, or not what you ordered, contact us within 7 days of delivery. In line with your rights under the Consumer Protection Act, we will repair, replace, or refund the item at no cost to you, including return delivery costs.

Refunds: Approved refunds are processed to your original payment method within 7–10 business days of us receiving and inspecting the returned item.

How to request a return: Email paul@themonksociety.co.za or call 063 234 0229 with your order number and reason for return. We'll confirm the return process and next steps.

The Monk Society (Pty) Ltd | Reg. No. 2026/367077/07 | 32A Venus Street, Birdhaven, Johannesburg, Gauteng, 2196